Refund Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process. 

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank You.

Understanding Our Refund Policy

Our Refund Policy is designed to give customers confidence in their purchases. We believe in transparency, so we clearly outline our terms and conditions for refunds. If a product is damaged or not as described, you can request a refund within 30 days. However, it’s important to keep the original packaging and receipt to process the return efficiently. This policy ensures that you feel secure about your transactions with us.

How to Request a Refund

Requesting a refund is a straightforward process. First, contact our customer service team via email or phone. They will guide you through the necessary steps. Because we want to make this as easy as possible for you, we provide clear instructions on returning the product. Once we receive the item and verify its condition, you will typically receive your refund within 7-10 business days. This process is designed to ensure you receive your money back quickly and with minimal hassle.

Exceptions to the Refund Policy

While our Refund Policy is comprehensive, some exceptions apply. For example, items marked as “final sale” or clearance products are not eligible for refunds. Additionally, if the product has been used or damaged due to customer negligence, a refund may not be issued. We understand this might be disappointing, but we want to maintain fairness in our policies. Therefore, we encourage you to review your purchase to ensure it meets your needs before finalizing it.